Employment Type: Full-time, Permanent
About the Brand
Supria Munjal Atelier is a premier luxury fashion house dedicated to high-end couture, bespoke bridal wear, and avant-garde designs. Located in the historic luxury hub of Ambawatta One, Mehrauli, our atelier caters to high-net-worth individuals, celebrities, and discerning fashion connoisseurs. We are looking for an exceptional, high-energy Store Manager to lead our flagship experience, elevate our retail operations, and serve as the face of our brand.
Job Overview
As the Store Manager, you will oversee the complete daily operations of the Mehrauli atelier. You will combine high-level operational leadership with personalized fashion styling to drive multi-million rupee sales targets. This role requires an expert in luxury clienteling who can seamlessly manage VIP relationships while leading a high-performing retail team.
Key Responsibilities
- Strategic Store Management & Target Achievement
- Sales Growth: Deliver and exceed monthly, quarterly, and annual store revenue targets aligned with luxury industry benchmarks.
- KPI Optimization: Drive key retail performance metrics, including Average Transaction Value (ATV), Units Per Transaction (UPT), and Conversion Rates.
- Daily Operations: Manage all front-of-house and back-of-house boutique operations to mirror global luxury standards.
- Performance Tracking: Prepare daily, weekly, and monthly analytical reports tracking footfall data, conversion rates, and revenue.
- High-End Couture Styling & Client Consultation
- Bespoke Consulting: Act as a personal stylist, guiding clients through fabric selection, silhouettes, and customization for luxury prêt and heavy bridal couture.
- Preference Mapping: Deeply understand client lifestyles, preferences, and body types to offer precise, elite wardrobe solutions.
- Timeline Management: Coordinate closely with the design and production teams to ensure flawless fittings and on-time delivery for bridal/special occasion orders.
- VIP Relationship Management & Clienteling
- Portfolio Growth: Maintain, cultivate, and expand a robust database of ultra-high-net-worth (UHNW) and repeat clients.
- Exclusive Outreach: Proactively engage VIPs with personalized service, early access to new collection drops, limited editions, and private atelier viewings.
- Issue Resolution: Handle complex customer complaints and service recovery under high-pressure timelines with utmost grace.
- Team Leadership & Operational Efficiency
- Team Leadership: Train, mentor, and motivate retail staff to meet individual sales targets and collective performance metrics.
- Inventory Control: Supervise stock levels, stock movement, visual merchandising standards, and security protocols to minimize shrinkage.
Required Candidate Profile
- Experience: Minimum 7+ years of stable experience managing premium boutiques, high-end designer wear labels, or international luxury brands with a proven track record of target achievement.
- Industry Edge: In-depth knowledge of Indian bridal couture trends, luxury textiles, drape techniques, and garment construction.
- Communication Mastery: Impeccable verbal and written communication skills in both English and Hindi.
- Core Competencies: Exceptional multitasking abilities, commercial acumen, visual presentation skills, and the capacity to meet strict sales targets.
Education & Skill Requirements
- Education: Any Graduate (A degree in Fashion Management, Fashion Design, or Hospitality is highly preferred).
- Key Skills: Luxury Retail Management, High-Ticket Closing, Fashion Styling, Bridal Couture Sales, KPI Benchmarking, CRM Software Analytics, Strategic Target Execution, and VIP Clienteling.
